UI Client Service Officer (X19 Posts) and UI Claims Officer (X9 Posts)
UI Client Service Officer (X19 Posts) and UI Claims Officer (X9 Posts)
Position: UI Client Service Officer (X19 Posts)
Salary: R255,450 per annum
Location: Various Centres
Reference Numbers: HR 4/4/8/899 (Ficksburg) | HR 4/4/8/900 (Harrismith) | HR 4/4/8/901 (Kroonstad) | HR 4/4/8/902 (Petrusburg) | HR 4/4/8/903 (Phuthaditjhaba) | HR 4/4/8/904 (Zastron) | HR 4/4/8/905 (Sasolburg)
Position: UI Claims Officer (X9 Posts)
Salary: R255,450 per annum
Location: Various Centres
Reference Numbers: HR 4/4/4/08/01 (Kempton Park) | HR 4/4/4/08/02 (Mamelodi) | HR 4/4/4/08/03 (Boksburg) | HR 4/4/4/08/04 (Gauteng Provincial Office) | HR 4/4/5/05 (Durban) | HR 4/4/08/09 (Klerksdorp) | HR 4/4/08/10 (Mafikeng) | HR 4/4/08/11 (Mmabatho) | HR 4/4/7/13 (Mpumalanga – Standerton)
Introduction
Are you a motivated individual with a passion for customer service and also a keen interest in supporting unemployment insurance processes?
The Department of Labour is looking for dedicated professionals to fill 19 positions as UI Client Service Officers and also 9 positions as UI Claims Officers.
These roles are essential in providing exceptional service to the public and also ensure the efficient management of unemployment insurance claims.
UI Client Service Officer (X19 Posts)
Key Responsibilities
As a UI Client Service Officer, you will be responsible for:
1. Screening Services: Conduct initial screening of clients to determine eligibility for unemployment insurance benefits.
2. Processing Applications: Manage the processing of applications for UIF benefits, ensuring accuracy and compliance with relevant regulations.
3. Registration of Payment Continuation Forms: Handle and process forms related to the continuation of payments.
4. Administrative Functions: Provide various administrative services, including data entry, record-keeping, and handling client inquiries.
Requirements
Education:
– Grade 12: Minimum educational requirement.
Knowledge:
– Unemployment Insurance Act and Regulations: Understanding of the legal framework governing unemployment insurance.
– Unemployment Insurance Contributions Act: Familiarity with the legislation related to unemployment insurance contributions.
– Public Financial Management Act (PFMA): Knowledge of financial management regulations.
– Protection of Personal Information Act (POPIA): Awareness of data protection regulations.
– Treasury Regulations: Understanding of regulations related to financial management.
– Batho Pele Principles: Commitment to principles of quality public service.
– Department of Labour and UIF Policies: Knowledge of departmental policies and UIF operational procedures.
– Customer Care Principles: Understanding of best practices in customer service.
Skills:
– Interviewing: Ability to conduct effective interviews with clients.
– Communication: Strong verbal and written communication skills.
– Listening: Active listening skills to understand and address client needs.
– Computer Literacy: Proficiency in using relevant software and systems.
– Interpretation: Ability to interpret and apply the UI Act and Contributions Act.
– Conflict Management: Skills to manage and also resolve conflicts effectively.
– Time Management: Ability to prioritize tasks and also manage time efficiently.
– Customer Relations: Strong interpersonal skills to build and also maintain positive client relationships.
– Analytical: Ability to analyze information and also make informed decisions.
– Telephone Etiquette: Professional handling of telephone inquiries.
– On-Job Training: Willingness to engage in on-the-job training related to operational systems.
Enquiries
For more information about the positions, please contact:
– Ficksburg: Ms. M Mabuda-Raudzingana at (051) 505 6276
– Harrismith: Ms. T Mvelase at (058) 623 2977
– Kroonstad: Mr. S Malope at (056) 215 1812
– Petrusburg: Mr. D Namane at (053) 574 0932
– Phuthaditjhaba: Mr. A Kutuka at (058) 7130 373
– Zastron: Mr. C Van Niekerk at (051) 673 1471
– Sasolburg: Ms. M Lelope at (016) 970 3200
Application Process
Submit your application as follows:
– For all positions in Free State (Ficksburg, Harrismith, Kroonstad, Petrusburg, Phuthaditjhaba, Zastron, Sasolburg):
– Mail to: Chief Director: Provincial Operations, Private Bag X 522, Bloemfontein, 9300
– Hand Deliver: Laboria House, 43 Charlotte Maxeke Street, Bloemfontein
– Email: jobs-fs1@labour.gov.za
UI Claims Officer (X9 Posts)
Key Responsibilities
As a UI Claims Officer, you will:
1. Receive and Assess Claims: Evaluate and also process unemployment insurance claims according to the Standard Operating Procedures (SOP).
2. Register Employers and Verify Declarations: Register employers and also verify employee declarations as per relevant regulations.
3. Execute Payments: Ensure timely processing and also payment of approved claims.
4. Handle Enquiries: Address and also resolve queries related to claims processing and then other related matters.
5. Administrative Duties: Perform various administrative tasks within the section.
Requirements
Education:
– National Senior Certificate (Grade 12)/Matriculation: Basic educational requirement.
Experience:
– 0 to 6 Months:Entry-level experience is acceptable.
Knowledge:
– Unemployment Insurance Act: Understanding of the act governing UI claims.
– Unemployment Insurance Contributions Act: Familiarity with contributions legislation.
– Public Service Regulations: Knowledge of regulations applicable to public service.
– Public Service Act: Understanding of the act governing public service.
– Batho Pele Principles: Commitment to service excellence principles.
– Departmental Policies and Procedures: Awareness of departmental guidelines.
– Customer Care: Knowledge of best practices in customer care.
Skills:
– Communication: Strong verbal and also written communication skills.
– Listening: Effective listening skills to address client concerns.
– Computer Literacy: Proficiency in using computer systems and software.
– Customer Relations: Ability to maintain positive relationships with clients.
– Decision Making: Ability to make informed decisions based on available information.
Enquiries
For more information about the positions, please contact:
– Kempton Park: Mr. PP Godongwana at (011) 853 5059
– Mamelodi: Mr. SA Mchunu at (031) 331 1500
– Boksburg: Mr. I Ledwaba at (017) 712 1351
– Gauteng Provincial Office: Mr. MO Maluleke at (018) 387 8100
– Durban: Mr. SA Mchunu at (031) 331 1500
– Klerksdorp: Mr. MO Maluleke at (018) 387 8100
– Mafikeng: Mr. PP Godongwana at (011) 853 5059
– Mmabatho: Mr. MO Maluleke at (018) 387 8100
– Mpumalanga – Standerton: Mr. I Ledwaba at (017) 712 1351
Application Process
Submit your application as follows:
– For Gauteng Positions (Kempton Park, Mamelodi, Boksburg, Gauteng Provincial Office):
– Mail to: Chief Director: Provincial Operations, PO Box 4560, Johannesburg, 2001
– Hand Deliver: 77 De Korte Street, Braamfontein
– Email: JobsGP2@labour.gov.za
– For Durban Positions:
– Mail to: Deputy Director: Durban Labour Centre, Beneficiary Services, PO Box 10074, Durban 4001
– Hand Deliver: Govt Buildings, Masonic Grove, Durban, 4001
– Email: Jobs-KZN2@labour.gov.za
– For Mpumalanga Positions (Standerton):
– Mail to: Deputy Director: Labour Centre Operations, Private Bag X2001, Standerton 2430
– Hand Deliver: 14C Vry Street, Standerton 2430
– Email: JobsMP@labour.gov.za
– For North West Positions (Mmabatho):
– Mail to: Chief Director: Provincial Operations, Private Bag X2040, Mmabatho, 2735
– Hand Deliver: Provident House, University Drive, Mmabatho
– Email: JobsNW8@labour.gov.za
Closing Date
ALSO APPLY FOR OTHER GRADE 12 JOBS
Ensure that your application is submitted before the closing date.
Late applications will not be considered.
About Us
The Department of Labour is dedicated to providing excellent services to the public, also ensuring fair and effective management of unemployment insurance claims.
Join our team to contribute
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