UI Claims Officer (X141 Posts) – Western Cape Government Jobs 2026
Salary: R269 499 per annum | Entry-Level Public Service Career
The Department of Employment and Labour is recruiting 141 UI Claims Officers across multiple Labour Centres and Satellite Offices in the Western Cape. This large-scale government recruitment drive presents a strong opportunity for candidates with Grade 12 who are seeking stable public service employment with long-term growth potential.
This role falls within the Unemployment Insurance Fund (UIF) administration environment and offers valuable exposure to labour legislation, compliance procedures, employer registration, and claims processing systems.
Available Posts by Location (Western Cape)
- Labour Centre: Beaufort West (X13 Posts) – Ref No: HR4/4/10/637
- Labour Centre: Cape Town (X12 Posts) – Ref No: HR4/4/10/638
- Satellite Office: Atlantis (X5 Posts) – Ref No: HR4/4/10/639
- Satellite Office: Athlone (X11 Posts) – Ref No: HR4/4/10/640
- Labour Centre: George (X10 Posts) – Ref No: HR4/4/10/641
- Labour Centre: Knysna (X12 Posts) – Ref No: HR4/4/10/642
- Satellite Office: Plettenberg Bay (X12 Posts) – Ref No: HR4/4/10/643
- Labour Centre: Mitchells Plain (X9 Posts) – Ref No: HR4/4/10/644
- Satellite Office: Nyanga (X12 Posts) – Ref No: HR4/4/10/645
- Labour Centre: Mossel Bay (X13 Posts) – Ref No: HR4/4/10/646
- Labour Centre: Oudtshoorn (X9 Posts) – Ref No: HR4/4/10/647
- Labour Centre: Vredenburg (X18 Posts) – Ref No: HR4/4/10/648
- Satellite Office: Vredendal (X10 Posts) – Ref No: HR4/4/10/649
Applicants must quote the correct reference number when applying.
Minimum Requirements
- Grade 12 / Senior Certificate
- 0–6 months’ experience
- Basic computer literacy
- Strong verbal and written communication skills
- Good listening ability
- Customer service orientation
- Ability to make sound decisions
Required Knowledge
- Unemployment Insurance Act
- Unemployment Insurance Contributions Act
- Public Service Act and Public Service Regulations
- Batho Pele Principles
- Departmental policies and procedures
- Customer care standards
Key Duties and Responsibilities
The UI Claims Officer will be responsible for:
- Receiving and assessing UIF claims using relevant systems in line with Standard Operating Procedures (SOPs)
- Registering employers and verifying employee declarations according to prescribed regulations
- Processing and executing payments of approved claims within established timeframes
- Attending to enquiries relating to processed claims and other UIF-related matters
- Performing administrative and record-keeping duties within the section
This role requires attention to detail, confidentiality, compliance awareness, and the ability to work with government systems accurately and efficiently.
Salary and Benefits
- Annual salary: R269 499 per annum
- Government employment benefits in line with public service regulations
This position provides a structured career path within the public sector and exposure to labour law administration and compliance systems.
Enquiries
- Beaufort West: Ms V Theron – (023) 285 0981
- George: Mr M Charles – (044) 801 1223
- Knysna / Plettenberg Bay: Ms C Windwaai – (044) 302 6800
- Mitchells Plain / Nyanga: Mr F Creighton – (021) 065 4990
- Mossel Bay: Mr C Minnies – (044) 285 0260
- Oudtshoorn: Ms A Van Wyk – (044) 285 1340
- Vredenburg / Vredendal: Ms J Le Fleur – (022) 065 0815
Application Process
Postal Applications:
Chief Director: Provincial Operations
PO Box 872
Cape Town
8000
Hand Delivery:
Department of Employment and Labour
No. 9 Long Street, Corner Riebeeck and Long Street
Cape Town
Online Applications (use the correct email address for your chosen location):
- Beaufort West: WCJobs-BEA@LABOUR.gov.za
- Cape Town: WCJobs-CTN@LABOUR.gov.za
- Atlantis: WCJobs-ATL@LABOUR.gov.za
- Athlone: WCJobs-ATH@LABOUR.gov.za
- George: WCJobs-GRG@LABOUR.gov.za
- Knysna: WCJobs-KNS@LABOUR.gov.za
- Plettenberg Bay: WCJobs-PLE@LABOUR.gov.za
- Mitchells Plain: WCJobs-MP@LABOUR.gov.za
- Nyanga: WCJobs-NYG@LABOUR.gov.za
- Mossel Bay: WCJobs-MBY@LABOUR.gov.za
- Oudtshoorn: WCJobs-OUD@LABOUR.gov.za
- Vredenburg / Vredendal: WCJobs-VRD@LABOUR.gov.za
- Somerset West: WCJobs-SW@LABOUR.gov.za
For Attention:
Sub-directorate: Human Resources Management, Western Cape
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Frequently Asked Questions (FAQs)
Is this a permanent government position?
Yes, the role forms part of the public service establishment within the Department of Employment and Labour.
Can I apply with no experience?
Yes. Candidates with 0–6 months’ experience are eligible to apply.
What is UIF?
UIF refers to the Unemployment Insurance Fund, which provides short-term financial relief to qualifying unemployed workers.
Do I need a degree?
No. A Grade 12 / Senior Certificate is the minimum requirement.
What career growth opportunities are available?
Experience gained in this role can lead to advancement in public administration, compliance, labour relations, payroll administration, and supervisory positions within government departments.
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